Inland NW Hot Tubs ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website inlandnwhottubs.com or use our services. Please read this policy carefully. By using our website, you consent to the practices described herein.
Information We Collect
We may collect the following types of information:
Personal Information
- Contact details — name, email address, phone number, and mailing address that you voluntarily provide when filling out our contact form, requesting a quote, or calling us.
- Service details — information about your hot tub, including make, model, and description of the issue, provided when requesting a repair estimate.
Automatically Collected Information
- Device & browser data — IP address, browser type, operating system, referring URLs, and device identifiers.
- Usage data — pages viewed, time spent on pages, click patterns, scroll depth, and other interaction data collected via analytics tools.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide hot tub repair services.
- To schedule appointments and send service confirmations.
- To improve our website, services, and customer experience.
- To analyze website traffic and user behavior.
- To send occasional updates about our services (only if you opt in).
- To comply with legal obligations and protect our rights.
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. These include:
- Essential cookies — required for basic website functionality such as navigation and form submissions.
- Analytics cookies — used by third-party services (see below) to measure site performance and understand visitor behavior.
You can control cookies through your browser settings. Disabling cookies may affect certain website features.
Third-Party Services
We use the following third-party services that may collect data about your visit:
Google Analytics 4 (GA4)
We use Google Analytics 4 (Measurement ID: G-D6ZBY16329) to analyze website traffic and user behavior. GA4 collects data such as pages visited, session duration, traffic sources, and device information. Google may use this data in accordance with their Privacy Policy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
Microsoft Clarity
We use Microsoft Clarity (Project ID: vqc68ce75g) to understand how visitors interact with our website through session recordings and heatmaps. Clarity collects data on clicks, scrolls, mouse movements, and page interactions. Personal information entered into forms is automatically masked. For more details, review Microsoft's Privacy Statement.
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, provide our services, or as required by law. Contact form submissions are retained for up to 24 months unless you request earlier deletion.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal information.
- Opt out of analytics tracking.
To exercise any of these rights, please contact us using the information below.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Phone: (509) 236-7423
- Email: contact@inlandnwhottubs.com
- Online: Contact Form